Official product information
Gelagen Shipping and Delivery
Gelagen orders ship from the US, and tracking arrives in your order email. Shipping cost and delivery times are not published; the cost is shown at checkout before you pay. For any delivery problem, call +1 (302) 200-3480 with your order ID.
Gelagen shipping at a glance
| Detail | What we know |
|---|---|
| Ships from | The US, unless the sales page says otherwise |
| Ships to | US addresses (international not published) |
| Tracking | Sent in the order email |
| Cost | Not published; shown at checkout |
| Delivery time | Not published |
| Order desk | BuyGoods, +1 (302) 200-3480 |
What happens after you order
Order email
You get a confirmation email with your order ID. Keep it.
Packing
Your pack is prepared and shipped from the US.
Tracking
Tracking details arrive in the order email. Use them to follow the parcel.
Delivery
Bring the parcel inside soon. Heat can soften gummies.
Check the bottles
Make sure the seal is intact and the lot matches GEL-26/GE-1348.
Problems with a delivery
| Problem | What to do |
|---|---|
| No tracking after a few days | Call +1 (302) 200-3480 with your order ID |
| Parcel shows delivered but missing | Check with neighbors, then call the desk |
| Wrong pack or count | Call the desk before opening |
| Damaged or melted | Take photos and call the desk |
| Need to change the address | Call as soon as possible |
Have your order ID and email ready when you call. It speeds things up.
Storing your gummies when they arrive
- Keep bottles in a cool, dry place.
- Keep the cap tightly closed.
- Avoid bathrooms, hot cars and sunny windowsills.
- Keep away from children and pets.
Order today and track it from your email.
Check today’s priceWhat we do not know yet, and how to find out
Some shipping details are not published by the seller. We would rather say that than guess. Here is each gap and how to get the answer before you buy.
| Detail | Status | How to find out |
|---|---|---|
| Shipping cost | Not published | Shown at checkout before you pay |
| Delivery time | Not published | Ask the desk at +1 (302) 200-3480 |
| Carrier | Not published | Named in the tracking email |
| International shipping | Not published | Call before ordering |
| PO boxes and APO | Not published | Call before ordering |
| Express options | Not published | Check at checkout |
Heat, cold and your gummies
Gummies are sensitive to heat. In summer, a parcel left on a porch or in a mailbox can get hot enough to soften them. Cold is less of a problem, though very cold gummies can turn hard until they warm up.
- Track the parcel and bring it in the same day.
- If you will be away, ask a neighbor to collect it.
- Let cold gummies sit at room temperature before opening.
- If gummies arrive melted into one block, photograph them and call the desk.
Receiving checklist
- Parcel sealed and undamaged
- Correct number of bottles
- Bottle seals intact
- Lot number matches or is newer than GEL-26/GE-1348
- Gummies separate, not fused
Shipping and the guarantee clock
The 60-day guarantee counts from the purchase date, not the delivery date. So a slow delivery uses up part of your window.
Write your order date on the bottle cap with a marker. It makes the day-60 deadline easy to remember.
Shipping: questions
More answers on the full FAQ page.
Where does it ship from?
Orders ship from the US unless the sales page says otherwise. Tracking comes in your order email.
How much is shipping?
Shipping cost is not published. It is shown at checkout before you pay.
How long does a refund take?
The refund is issued 3–5 business days after the return is credited, then takes 5–10 days to show on your card.
How do I contact Gelagen support?
Call +1 (302) 200-3480 for orders, tracking, changes and refunds. Email [email protected] for website questions.
How does the guarantee work?
You have 60 days from purchase. Call +1 (302) 200-3480 with your order ID, then mail the bottles to the returns address.
Where do I send a return?
41 East 11th Street, Floor 10, New York, NY 10003. Include your full name, email and order ID. Use tracked shipping.
Who pays return shipping?
The buyer pays return postage. Use a tracked service so the return can be matched.
Ready to try Gelagen?
Packs start at $49 a bottle on the 6-bottle order. Every order carries the 60-day money-back guarantee. Questions first? Call the order desk at +1 (302) 200-3480.
Sold by the Gelagen U.S. shop, an authorized Gelagen retailer. This site earns when you buy.