Official product information
Contact Gelagen
For Gelagen orders, tracking and refunds, call +1 (302) 200-3480. For website questions, email [email protected] (Mon–Fri, 9:00 am–5:00 pm ET). Office: 100 Broadway, Suite 1102, New York, NY 10005. Returns: 41 East 11th Street, Floor 10, New York, NY 10003. Include your full name, email and order ID with any return.
Contact details
Orders and refunds
Phone: +1 (302) 200-3480
BuyGoods order desk. Orders, tracking, changes and refunds.
Website questions
Email: [email protected]
Mon–Fri, 9:00 am–5:00 pm ET. Pages, typos, privacy and press.
Office
100 Broadway, Suite 1102, New York, NY 10005, USA
Returns
41 East 11th Street, Floor 10, New York, NY 10003, USA
Include full name, email and order ID.
Which contact to use
| I want to… | Use |
|---|---|
| Place an order | +1 (302) 200-3480 |
| Track an order | +1 (302) 200-3480 |
| Change or cancel | +1 (302) 200-3480 |
| Claim a refund | +1 (302) 200-3480 |
| Return bottles | 41 East 11th Street, Floor 10, New York, NY 10003 |
| Report a site error | [email protected] |
| Press or privacy | [email protected] |
| Sales email | Not published; use the phone |
Before you call
- Have your order ID from the order email.
- Have the email address you used to order.
- For returns, note the purchase date.
- For a bottle question, have the lot number from the base.
Calling with these details ready usually settles things in one call.
Response times
| Channel | Hours | What to expect |
|---|---|---|
| Phone | Order desk hours not published | Live help with orders and refunds |
| Website email | Mon–Fri, 9:00 am–5:00 pm ET | Reply within business days |
| Mail (returns) | — | Use tracking |
For anything about an order, the phone is fastest. Email is best for website corrections, privacy requests and press.
Common reasons people get in touch
Where is my order?
Call with your order ID. Tracking is also in the order email.
I want a refund
Call within 60 days of purchase with your order ID.
Wrong or damaged item
Take photos, then call before sending anything back.
A fact on this site looks wrong
Email [email protected] with the page link.
Is my bottle genuine?
Have the lot number from the base ready and call.
Press or partnership
Email [email protected].
Mailing a return
Send returns to 41 East 11th Street, Floor 10, New York, NY 10003, USA. Put a note inside with your full name, email and order ID. Use a tracked service and keep the receipt. Do not mail returns to the office address.
| Address | Use for |
|---|---|
| 100 Broadway, Suite 1102, New York, NY 10005 | Office; not for returns |
| 41 East 11th Street, Floor 10, New York, NY 10003 | Returns only |
Read the full steps on the refund policy page.
Contact: questions
More answers on the full FAQ page.
How do I contact Gelagen support?
Call +1 (302) 200-3480 for orders, tracking, changes and refunds. Email [email protected] for website questions.
Where do I send a return?
41 East 11th Street, Floor 10, New York, NY 10003. Include your full name, email and order ID. Use tracked shipping.
Who pays return shipping?
The buyer pays return postage. Use a tracked service so the return can be matched.
How long does a refund take?
The refund is issued 3–5 business days after the return is credited, then takes 5–10 days to show on your card.
How much is shipping?
Shipping cost is not published. It is shown at checkout before you pay.
How can I check my bottle is genuine?
Compare the lot number on the base with GEL-26/GE-1348, and call +1 (302) 200-3480 to match your order.
Ready to try Gelagen?
Packs start at $49 a bottle on the 6-bottle order. Every order carries the 60-day money-back guarantee. Questions first? Call the order desk at +1 (302) 200-3480.
Sold by the Gelagen U.S. shop, an authorized Gelagen retailer. This site earns when you buy.