Official product information
Does Gelagen Have a Money-Back Guarantee?
Yes. Gelagen has a 60-day money-back guarantee counted from your purchase date. Call +1 (302) 200-3480 with your order ID, mail the bottles to 41 East 11th Street, Floor 10, New York, NY 10003 with tracking, and the refund is issued 3–5 business days after it is credited.
The Gelagen guarantee in plain words
Every Gelagen order has a 60-day money-back guarantee. The clock starts on the day you buy, not the day it arrives.
To claim it, you call the order desk with your order ID, then mail the bottles back. There is no online form listed.
| Term | Detail |
|---|---|
| Window | 60 days from purchase |
| How to claim | Call +1 (302) 200-3480 |
| You need | Order ID, full name, email |
| Return address | 41 East 11th Street, Floor 10, New York, NY 10003 |
| Return postage | Paid by buyer; use tracking |
| Refund timing | 3–5 business days after credit, then 5–10 days on card |
| Opened bottles | Not published; ask when you call |
How to claim your refund, step by step
Call within 60 days
Phone +1 (302) 200-3480 within 60 days of your purchase date. Give your order ID.
Pack the bottles
Put the bottles in a box. Add a note with your full name, email and order ID.
Ship with tracking
Mail it to 41 East 11th Street, Floor 10, New York, NY 10003. You pay return postage. Use a tracked service.
Wait for the credit
The refund is issued 3–5 business days after the return is credited.
See it on your card
Allow another 5–10 days for your bank to show the refund.
Tips to make the guarantee work for you
- Note your purchase date. Day 60 comes sooner than you think.
- Keep your order email and order ID.
- Keep the bottles and packaging, even the empty ones, until you decide.
- Ask whether opened or empty bottles qualify when you call.
- Use tracked shipping and keep the receipt.
| Pack | Days of gummies | Days of guarantee | Fit |
|---|---|---|---|
| 2 bottles | 60 | 60 | Matches exactly |
| 3 bottles | 90 | 60 | Guarantee ends before the gummies |
| 6 bottles | 180 | 60 | Guarantee covers a third of the supply |
What the guarantee does not cover
Details beyond the window and the steps are not published. Here is what to ask before you rely on it:
- Are opened or partly used bottles refunded?
- Is the original shipping fee refunded?
- Are orders from other sellers covered? (Usually not.)
Try Gelagen with 60 days to decide.
Check today’s priceWhat to say when you call
A short, clear call gets the fastest result. Here is a simple script you can use.
“Hi, I would like to start a return under the 60-day guarantee. My order ID is [from your email]. I bought it on [date]. Can you confirm the return address and whether opened bottles are covered?”
Write down the name of the person you spoke to, the date, and any reference number they give. Keep it with your tracking receipt.
| Keep a record of | Why |
|---|---|
| Order ID and date | Proves you are inside the window |
| Call date and name | In case of follow-up |
| Tracking number | Proves the return arrived |
| Postage receipt | For your records |
Guarantee timeline example
| Date | Event |
|---|---|
| Day 0 | You place the order |
| Day 5–10 | Parcel arrives (times not published) |
| Day 45 | You decide it is not for you |
| Day 46 | You call the desk |
| Day 48 | You mail the bottles with tracking |
| Day 55 | Return is credited |
| Day 58–60 | Refund issued (3–5 business days) |
| Day 63–70 | Refund shows on card (5–10 days) |
The key is to call before day 60. The refund itself can land after day 60, as long as you started in time. Confirm this on the call.
Guarantee: questions
More answers on the full FAQ page.
How does the guarantee work?
You have 60 days from purchase. Call +1 (302) 200-3480 with your order ID, then mail the bottles to the returns address.
Where do I send a return?
41 East 11th Street, Floor 10, New York, NY 10003. Include your full name, email and order ID. Use tracked shipping.
Who pays return shipping?
The buyer pays return postage. Use a tracked service so the return can be matched.
How long does a refund take?
The refund is issued 3–5 business days after the return is credited, then takes 5–10 days to show on your card.
Which Gelagen pack should I choose?
If you are testing, 2 bottles last 60 days, the same as the guarantee. 3 bottles are the most chosen. 6 bottles have the lowest price per day.
Can I buy just one bottle?
A 1-bottle price is not published. The smallest listed pack is 2 bottles.
How do I contact Gelagen support?
Call +1 (302) 200-3480 for orders, tracking, changes and refunds. Email [email protected] for website questions.
Ready to try Gelagen?
Packs start at $49 a bottle on the 6-bottle order. Every order carries the 60-day money-back guarantee. Questions first? Call the order desk at +1 (302) 200-3480.
Sold by the Gelagen U.S. shop, an authorized Gelagen retailer. This site earns when you buy.