Official product information
Gelagen Refund Policy
Gelagen refunds follow the 60-day guarantee. Call +1 (302) 200-3480 with your order ID, then mail the bottles with tracking to 41 East 11th Street, Floor 10, New York, NY 10003. The buyer pays return postage. The refund is issued 3–5 business days after credit and takes 5–10 days to reach your card.
Refund policy summary
This policy covers Gelagen orders placed through gelagaen.com or the order desk. It follows the 60-day guarantee published by the seller.
| Policy point | Detail |
|---|---|
| Eligibility window | 60 days from the purchase date |
| Start a claim | Call +1 (302) 200-3480 |
| Return address | 41 East 11th Street, Floor 10, New York, NY 10003 |
| Include in the box | Full name, email, order ID |
| Return shipping | Paid by the buyer; tracking advised |
| Refund issued | 3–5 business days after the return is credited |
| Shows on card | A further 5–10 days |
| Refund method | Back to the original card |
| Opened bottles | Not published; ask the desk |
How to return an order
Call within 60 days
Phone +1 (302) 200-3480 within 60 days of your purchase date. Give your order ID.
Pack the bottles
Put the bottles in a box. Add a note with your full name, email and order ID.
Ship with tracking
Mail it to 41 East 11th Street, Floor 10, New York, NY 10003. You pay return postage. Use a tracked service.
Wait for the credit
The refund is issued 3–5 business days after the return is credited.
See it on your card
Allow another 5–10 days for your bank to show the refund.
Order changes and cancellations
To change or cancel an order, call +1 (302) 200-3480 as soon as possible. Once an order has shipped, it usually has to be returned instead.
| Situation | Best step |
|---|---|
| Ordered the wrong pack | Call before it ships |
| Duplicate order | Call right away with both order IDs |
| Charged but no email | Check spam, then call the desk |
| Card shows a charge you do not know | Call the desk before disputing with your bank |
Calling first is almost always faster than a bank dispute, and it keeps your order history clean.
Damaged, wrong or missing items
- Photograph the box, bottles and label.
- Note the lot number on the base.
- Call +1 (302) 200-3480 within a few days of delivery.
- Keep all packaging until the issue is closed.
Our role
Gelagaen is an information site run for the Gelagen U.S. shop. Orders and refunds are handled by the BuyGoods order desk. For website questions, email [email protected].
Refund timeline, day by day
| Stage | Typical time |
|---|---|
| You call the desk | Day 1 |
| You mail the return | As soon as you can |
| Return is received and credited | Depends on postage |
| Refund issued | 3–5 business days after credit |
| Refund shows on card | A further 5–10 days |
Banks differ. Some show a pending refund in a day or two; others take the full 10 days. If it has been longer, call the desk with your order ID and tracking number.
Your rights
This policy does not take away any rights you have under US federal or state consumer law. If you paid by card, your card issuer may also offer dispute protection. We suggest calling the desk first, because it is usually faster.
For questions about this page, email [email protected]. For the refund itself, call +1 (302) 200-3480.
| Question | Contact |
|---|---|
| Start a refund | +1 (302) 200-3480 |
| Where is my refund? | +1 (302) 200-3480 |
| Policy wording on this site | [email protected] |
Refunds: questions
More answers on the full FAQ page.
How does the guarantee work?
You have 60 days from purchase. Call +1 (302) 200-3480 with your order ID, then mail the bottles to the returns address.
Where do I send a return?
41 East 11th Street, Floor 10, New York, NY 10003. Include your full name, email and order ID. Use tracked shipping.
Who pays return shipping?
The buyer pays return postage. Use a tracked service so the return can be matched.
How long does a refund take?
The refund is issued 3–5 business days after the return is credited, then takes 5–10 days to show on your card.
How do I contact Gelagen support?
Call +1 (302) 200-3480 for orders, tracking, changes and refunds. Email [email protected] for website questions.
Can I buy just one bottle?
A 1-bottle price is not published. The smallest listed pack is 2 bottles.
Is Gelagen a scam?
Gelagen has a working phone line, an office, a returns address and a traceable lot number. Buy from an authorized seller to keep the guarantee.
Ready to try Gelagen?
Packs start at $49 a bottle on the 6-bottle order. Every order carries the 60-day money-back guarantee. Questions first? Call the order desk at +1 (302) 200-3480.
Sold by the Gelagen U.S. shop, an authorized Gelagen retailer. This site earns when you buy.