From the blog
Gelagen Returns Form: Is There a PDF, and What Goes in the Box?
There is no Gelagen returns form to download. The guarantee page lists no online form or PDF. Instead, you phone the order desk at +1 (302) 200-3480 with your order ID. Then you mail the bottles with a short note giving your full name, email and order ID to 41 East 11th Street, Floor 10, New York, NY 10003. You pay return postage, so use tracking.
Is there a Gelagen returns form PDF?
No. People search for a Gelagen returns form PDF or a form to download, and it is a fair thing to expect. Many shops use one. For Gelagen, no online form is listed. The return works with a phone call and a note in the box.
That is actually simpler. There is nothing to print and nothing to sign. The note does the job of a form, as long as it carries the three details the desk needs to match your parcel.
If you find a page that offers a downloadable Gelagen returns form, compare its address with the one on our Gelagen refund policy before you use it. Do not send card details with a return. The desk never needs them in the box.
What to write on your Gelagen return note
The published list is short: full name, email and order ID. Write them clearly on a sheet of paper and put it inside the box, on top of the bottles. Here is a simple layout you can copy:
- Full name: the name on the order
- Email: the email you used to order
- Order ID: from your order email
- Optional: the date you phoned the desk and how many bottles are inside
The optional lines are our own tip, not a rule. They help the person who opens the box. Keep a photo of the note and of the open box before you seal it.
The Gelagen return address, and the one not to use
Returns go to 41 East 11th Street, Floor 10, New York, NY 10003. Write it on the parcel exactly like that.
The site also lists an office at 100 Broadway, Suite 1102, New York, NY 10005. That is the office, not the returns address. A parcel sent to the office may take longer to be matched, so use the returns address only.
The buyer pays return postage. Use a tracked service and keep the receipt with the tracking number. If the refund seems late, the desk will ask for that number.
Gelagen return steps and refund timing
The full return follows the 60-day money-back guarantee, counted from your purchase date.
| Step | What you do | Timing |
|---|---|---|
| 1. Call | Phone +1 (302) 200-3480 with your order ID | Within 60 days of purchase |
| 2. Pack | Bottles plus the note: full name, email, order ID | Right after the call |
| 3. Ship | Tracked parcel to 41 East 11th Street, Floor 10 | As soon as you can |
| 4. Credit | The return is received and credited | Depends on postage |
| 5. Refund | Refund issued to the original card | 3 to 5 business days after credit |
| 6. Card | Refund shows on your statement | A further 5 to 10 days |
Banks differ. If it has been longer than that, call the desk with your order ID and tracking number. The Gelagen guarantee page explains the window in more detail.
What the Gelagen return rules do not say
Some details are not published. Ask them on the phone before you mail anything:
- Are opened or partly used bottles refunded?
- Are empty bottles needed in the box?
- Is the original shipping fee refunded?
- Are orders from other sellers covered? Usually they are not.
Write down the date of the call and the answers. A short record keeps things clear if anything is questioned later. If you bought Gelagen on another site, that seller's own return policy applies, not this one.
Five return mistakes that slow a Gelagen refund
- No call first. Phone the desk before you mail. The call opens the claim.
- No order ID in the box. Without it, the parcel is hard to match.
- Wrong address. Use the returns address, not the office.
- No tracking. An untracked parcel is hard to prove.
- Counting from delivery. The 60 days start on the purchase date. Day 60 comes sooner than you think.
One more tip: call the desk before you open a dispute with your bank. Calling is usually faster and keeps your order history clean. For the day-by-day version of the whole process, read our refund and cancel walkthrough.
Damaged, wrong or missing items follow a slightly different path. Photograph the box, the bottles and the label, note the lot number on the base and phone the desk within a few days of delivery. Keep all the packaging until the issue is closed. In that case the desk may tell you what to send back and where, so wait for its answer before you post anything. Your rights under US federal or state consumer law stay in place either way, and a card issuer may also offer dispute protection. Calling first is still the quickest route in most cases.
Gelagen returns: common questions
More answers on the full FAQ page.
Is there a Gelagen returns form?
No online form or PDF is listed. Phone the order desk with your order ID, then put a note with your full name, email and order ID in the box with the bottles.
What is the Gelagen return address?
41 East 11th Street, Floor 10, New York, NY 10003. The office at 100 Broadway is not the returns address.
Who pays for Gelagen return shipping?
The buyer pays return postage. Use a tracked service and keep the receipt so the return can be matched.
Ready to try Gelagen?
Packs start at $49 a bottle on the 6-bottle order. Every order carries the 60-day money-back guarantee. Questions first? The contact page lists both desks and what each one handles.
Sold by the Gelagen U.S. shop, an authorized Gelagen retailer. This site earns when you buy.